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We Have Moved >>>> October 15, 2006

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arrow‘Thank a lot for your tremendous response to this blog.

Please be advised that this site has now been moved to https://indiaretailbiz.com.

You are requested to click here to get redirected to the new blog site.

We request you to, henceforth, visit the new site directly by typing in the new address and to reconfigure your feed address in your RSS/ Atom feed aggregator.

Regretting for the inconvenience caused to you,

Cordially,

kk

Socio Economic Classes(‘SEC’ categories) October 15, 2006

Posted by kk in Retail Classroom, Retail Data/ Facts, Retail Knowledge, Retail Resources.
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IRS_Logo Almost every research report on media, marketing and consumer economics refers to SEC categories. These categories are important because they help in effectively segmenting markets and targeting relevant communication to core consumers for products and services.

Words like SEC A and SEC B are freely tossed around without realising that, barring a few experts, there is little, if any, knowledge about their real meaning. Very few, for example, may be aware that shopkeepers/ traders though affluent and, therefore, having more spending power than most executives would fail to make the ‘high’ grade, if they are not well educated.

Although, MRUC & Hansa Research have come up with a new concept of “Household Potential Index (HPI),” based on the data being regularly collected by IRS, to reclassify consumers, SEC continues to remain universally referenced classification of consuming classes. While, a detailed postings on HPI will soon follow, we explain below the basis of classification of different SEC categories and their relative importance in relation to marketing/ retailing potential:

The socioeconomic classification (SEC) groups urban Indian households on the basis of education and occupation of the chief wage earner (CWE: the person who contributes the most to the household expenses) of the household into five segments (SEC A, SEC B, SEC C, SEC D and SEC E households in that order). This classification is more stable than one based on income alone and being reflective of lifestyle is more relevant to the examination of consumption behaviour. Here, ‘high’ socioeconomic classes refers to SEC A&B, ‘mid’ socioeconomic class refers to SEC C and ‘low’ socioeconomic classes refers to SEC D&E. Data sourced from Indian Readership Survey (*IRS 1998-1999) gives the education and occupation profile of the chief wage earner of households.

The CWEs of nearly half the SEC A households work in executive positions. The other half comprises mainly of industrialist/businessmen or shop owners. Almost all of them are either graduates or post graduates. CWEs of SEC B households are primarily employed at clerical or supervisory levels (46%). 29% are shopkeepers while 10% are industrialist/businessmen. Less than half are graduates or post graduates (45%). 38% are educated till the 10th or 12th grade, while 13% have had some college education. (* IRS 1998-1999 refers to IRS round, July 98-May 99)

The mid socioeconomic class (SEC C) comprises households whose CWEs are employed at clerical or supervisory levels (37%), skilled workers (33%), petty traders (12%) or shop owners (18%). Three quarters of them are educated till the 10th or 12th grade while the rest have attended school till a maximum of the 9th grade. Less than half the CWEs of households belonging to the low socioeconomic classes (SEC D&E) are unskilled workers. About 28% are skilled
workers while 18% are petty traders. 45% have attended school till a maximum of the 9th grade and 31% are illiterate.

Table below shows the socioeconomic classification of urban Indian households. The high socioeconomic classes, i.e. SEC A&B, constitute over a quarter of the urban Indian population. The mid economic class, SEC C constitutes 21% of the population while the lower two SECs account for over half the population.

According to data sourced from the Indian Readership Survey (IRS 1998-1999), urban households have increased their average monthly household income (MHI) by 2.1 to 2.3 times between 1990 and 1999. The increase in average MHI has been higher in the low socioeconomic classes (SEC D&E which account for over 50% of the urban households), i.e. about 14 percentage points more than the percentage increase in average MHI of the higher socioeconomic classes (SEC A&B) as shown in Table. This suggests that improvement in the standard of living has not benefited only the ‘haves’.

TABLE: Socio-Economic Classes

IRS (1998-99) %

NRS (1990-91) & IRS(1998-990)

% increase in avg. MHI

Projected Base: All Urban Households (in 000s):

49174

SEC A 10 113
SEC B 18

113

SEC C 21 117
SEC D & E 51 127

It may be observed from the above that:

  • Households belonging to the mid and low socioeconomic classes (SEC C, D &E) are becoming relevant target groups as they constitute more than 70% of urban households.
  • In the last decade they have grown in economic power.
  • This suggests that households in the mid (SEC C) and low (SEC D&E) socioeconomic classes are segments that can no longer be ignored marketers/ retailers should consider these segments more closely as potential source of growth.

Retail to create 2 million jobs in 2 years; women and locals to be major beneficiaries October 14, 2006

Posted by kk in Retail Education, Retail HR, Retail News.
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vedamani Growing consumerism and availability of manpower are powering the growth of organised retail business in India and no marketer can afford to ignore India’s growth potential, said Mr Gibson G. Vedamani, Chief Executive Officer, Retailers Association of India, Mumbai, while inaugurating the Business Line Club at Jansons School of Business (JSB) at Karumathampatti near Coimbatore reports the Hindu Business Line.

The benefit of this growth is that it would create employment at the local level and more than 50 per cent of these employees would be women, added Vedamani.

VLCC to roll out 55 new franchisee centres by 2007 October 14, 2006

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vlcc_logoVLCC Health Care will roll out 55 franchise centres in 2007 to reach out the potential customers in the suburbs of India, reports Business Standard. To monitor and support the franchisee, a service delivery cell will be recruited to maintain the quality of services. VLCC will provide equipment sources, staff training and complete guidelines of different process and different treatments.

Five new centres at Patiala, Yamunanagar, Raipur, Hissar and Mathura will be added to VLCC fold in the first week of January, said Yogesh Sethi, chief operating officer, VLCC.

The Rs 200-crore VLCC expects to earn about 25 per cent of its total revenue from the suburban market in the next two years.

Employment to grow rapidly; retail, media and FMCG in the lead October 14, 2006

Posted by kk in Retail HR, Retail News.
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employees Retail, media and FMCG have taken a leap to join the league of IT and financial services sectors in the employment outlook survey made by TeamLease India, a staffing solutions company reports the Hindu Business Line.

The survey, covering 490 companies across eight cities — Delhi, Mumbai, Kolkata, Hyderabad, Bangalore, Chennai, Pune and Ahmedabad, indicated the highest index points of 95 for hiring by the retail, media and FMCG sectors followed by IT with 94 and financial services 91. Bangalore has been projected as the highest Business Outlook Index point, followed by Mumbai and Delhi, in the next three months. Bulk of the recruitment will be at the junior level at 86 per cent.

“Given the buoyancy in the market and the expectation of 10 million people to be recruited every year (as per the Planning Commission Report), the employment market is likely to witness a rapid growth in the next few years,” says Ms Nirupama V.G., Associate Director, TeamLease.

Hiring trends across functions project marketing as the highest performer at 31 per cent followed by IT 18 per cent, production 17 per dent, finance and others 11per cent, administration 8 per cent and human resource 4 per cent.

S Kumars eyeing 552 exclusive brand outlets by 2011; 125 in fiscal 2007 October 14, 2006

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skumars_logoBrand House Retails (BRH), the retailing division of S Kumars Nationwide, which currently offers Belmont brand in the mid-price segment and Reid & Taylor in the premium segment may look at introducing its own brands in the economy ready-to-wear segment and the western casual wear category reports Business Standard. BRH Chief Executive Officer Tarun Joshi said the company was actively looking at these categories to fill the void in the company’s current offerings.The company has signed a licensee agreement to retail Stephens Brothers to cater to the super premium segment and with Dunhill to cater to the luxury segment.

Brand House Retails (BRH), which handles both in-house brands as well as the global brands under licensing agreements is considering 552 exclusive brand outlets for 20 brands by 2011. The revenue from both licensed and in-house brands for the timeframe is estimated at Rs 900 crore. Of these, 125 stores will come up by March 2007 with a revenue target of Rs 25 crore.

‘Office Linc’ on expansion drive October 14, 2006

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pen_holder‘Office Linc,’ the retailing arm of Kolkata based Linc Pens & Plastics, is expanding its presence  during this fiscal from two stores at Kolkata at present to seven stores nationwide. ‘Office Linc’ claims to offers its customers a range of office stationery products- from pins to laptops- said Deepak Jalan, managing director, Linc Pen & Plastics Ltd.

‘Office Linc’ has roped in channel partners like Airtel, DHL, Blue Dart, Microsoft, Music World, Book Cellar, Anderson Printing, Presto, Aqua Java, SKP Moneywise and Talk, who will stock their products and provide after-sales services in the ‘Linc Office’ stores.

incpen_logo“All our products would be available for less than the maximum retail price if bought individually. For bulk orders, we would provide heavy discounts”, added Jalan as reported by Business Standard.

“We also have 10 ‘Just Linc’ stores all over India, with 2 stores in Kolkata’s Big Bazaar and City Centre. We should be opening a few more Just Linc stores shortly,” added Jalan. ‘Just Linc’ stores, which occupy around 500 sq. ft space, are located only inside shopping malls and stock only Linc products.

Arvind Brands begins revamping of brands with Excalibur October 13, 2006

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arvind_logoBeginning with Excalibur, Arvind Brands is focusing on completely overhauling the image and positioning of all its home grown brands including Ruf n Tuf, Flying Machine and New Port reports Hindu Business Line from Bangalore.

Arvind Brands is relaunching Excalibur as a lifestyle brand with complete wardrobe solutions for young executives from being just a functional men’s formal shirts brand. Excalibur has expanded its portfolio to include knits, jackets, T-shirts, blazers and suits under the categories of `Business Hours’, `After Hours’, `Vogue’, `Royale’ and `Vitals.’ . Excalibur, presently a Rs. 40 crore brand is expecting to notch up Rs. 60 crore turnover this year, with Milind Soman agreeing to become its brand ambassador.

Plans are afoot to increase the tally of exclusive Excaliber outlets from 40 to 100 during fiscal 2007. London based design firm JHP has been roped in to design its new stores outlets with a view to provide a different retail experience to consumers. (more…)

Bombay Dyeing in expansion drive; launches ‘Country Romance’ collection October 13, 2006

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bombaydyeing_logoBombay Dyeing, the bed and bath textiles major with close to 50% of organised market share, is planning to add 10 exclusive outlets within a year, reports the Hindu Business Line. According to Mr. Arun Bhawsingka, Head of Domestic Business, Bombay Dyeing, the organised market size is Rs 300 crore, while the unorganised sector accounts for Rs 6,500 crore.”

Currently the company’s range of home textiles (including bed and bath products) is available at over 400 Bombay Dyeing stores and many multi-brand retail outlets in 300 towns across the country. It recently launched its new bed and bath collection, Country Romance, in Chennai.

This year, the company has also tied up with fashion designer Sabyasachi Mukherjee for a new `signature line’ based on “fusion design themes with traditional Indian motifs rendered into contemporary form”. “This range is the first of its kind which will change the way consumers look at the home linen industry. Bed sheets and towels will now have a designer stroke and a designer label,” he said.

Rasna targets youth: to offer juice mocktails October 13, 2006

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rasnalogoIn an evolving retailing strategy, Rasna- the third largest juice marketer in the country- is targeting youth. Plans are underway to retail juice mocktails with such trendy names as Tropical Breeze, Island Spice as April Lady reports the Hindu Business Line. Rasna will vend these signature mocktails through Café Coffee Day with whom the company has entered into an exclusive tie-up. “With this, Rasna sets the mood for the festival season ahead. The recipe book will be given away as complimentary with every one litre pack of Juce-fit,” said Rajan Vazirani, General Manager (Sales), Rasna Pvt Ltd..

Foreign Direct Investment (FDI) policy on retail trading in India October 12, 2006

Posted by kk in Retail policies.
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asokaemblemA few of our readers have suggested us to include Government of India’s policy guidelines as are presently applicable to Retail trade in India. Although dated, we are glad to provide relevant excerpts of this policy for your reference. We would endeavor to keep our readers posted with amendments, if any, in the policy from time to time.

It is obvious from the present policy guidelines that FDI in retail is permissible only for single brand product retailing subject to a cap of 51% on investment. Investment in multi brand retailing, as such, is presently prohibited. (more…)

Is Wal-Mart copying Target or is it the other way round? October 11, 2006

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With competition becoming tougher by the day, it is no wonder that top two names in the U.S. retail universe are looking at each other for policy cues. It would not be long when we in India also start witnessing this phenomenon. Following is an interesting story that has appeared in the Blogging Stock. Fortwayne, the link of which has been provided, also has similar story:

wallmartphotoTarget Corporation being so successful in being the larger version of the “anti Wal-Mart” in many respects, America’s second-largest discount retailer seems to have found a magic formula for competing with the scale and low-price strategy of Wal-Mart. In fact, Target has done so well, it’s not surprising that Wal-Mart is now examining Target’s strategy in detail to see if it can take marketshare away from Target.targetlogo

Target’s now perceived to be a “cooler” and more affluent store, with higher-end goods — and margins, probably — combined with a public perception of being the discount retailer that does not drive small businesses out of business or that haves constant issues that always crop up with Wal-Mart about labor and employee health insurance. Truth is, Target may have some of these issues, but the iconic Target sure doesn’t get the attention that Wal-Mart seems to invite, being the biggest target after all. (more…)

Reid & Taylor to take tally to 150 stores in fiscal 2007 October 11, 2006

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reidntaylor_logoReid & Taylor, the S Kumars suitings brand, which offer ready-to-wear garments, already has 26 stores operating in the country. It plans to ncrease the number of its stores to 150 by the end of the financial year reports Busness Standard.“Of the 150 stores, 120 will be located in non-metros and will be run on franchisee models. The rest, which will be located in the six major cities, will be company-owned,” said A Misra, senior vice-president – marketing, Reid & Taylor.

Speaking about fashion trends in menswear, Misra said 95 per cent of the men in the country get their garments stitched, while the dominant global trend in menswear fashion is towards ready-to-wear clothing.

The company recognises competition with Raymond and other imported brands.

HFIL to invest 350 crores in 50 outlets by 2009 October 11, 2006

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House Full International (HFIL), who are pioneers of the home improvement concept in India are setting up 50 new outlets by 2009.

home_mprovement“As part of our expansion, we are opening 50 new outlets spread over 2.5 million sqft in major cities across the country in the next three years (2009). We are investing around Rs 350 crore for the expansion work. Each outlet will be spread over 30,000-40,000 sqft or more. In the current fiscal, we are opening nine outlets in major cities including Chandigarh, Kolkata, Bangalore and Aurangabad. Our investment in these nine outlets will be around Rs 63 crore,” said Arif Sheikh, president & chief executive officer, House Full International (HFIL), a chain of retail outlets offering complete range of home improvement products, which already has three outlets at Nashik, Pune and Surat operating in the country, reports Business Standard.

The recently opened Nashik outlet is spread over 40,000 sqft at a cost of Rs 7 crore. The company will be opening its fourth outlet at Hyderabad shortly. The retail chain has invested Rs 110 crore so far.

Bharati in “swayamvar” mode? October 11, 2006

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bharatilogo

sunilmittalBharati Chairman Sunil Bharti Mittal told Reuters he was in talks with the U.S.’s Wal-Mart, Britain’s Tesco and France’s Carrefour and the final decision would come down to “chemistry”. “We are in the final stages of choosing a partner,” Mittal said in an interview with Reuters Television on the margins of an Indo-British trade summit. “I would expect there would be a decision by the end of the month.”

“India is a continent of customers. It is entirely in the unorganised sector and it needs to be organised. So, the opportunity for organised retail is very large,” added Mittal.

Mittal said Bharti Enterprises, a diversified telecoms conglomerate, was considering launching stores from the small-sized convenience level to giant hypermarkets. Its partner would provide backoffice and logistical investment.

Cracking the Indian market, with its 1.1 billion population, remains the holy grail for the world’s biggest supermarket chains as they suffer saturation and slowing growth at home.

While U.S. and European consumers pinch their pennies, India’s retail industry is estimated to be worth $300 billion with forecasters seeing it growing to $427 billion by 2010 and $637 billion by 2015, says report.

The Indian government has thus far barred companies such as Wal-Mart and Tesco at the retail level in an attempt to prevent them from swamping local “Mom and Pop” stores, making a joint venture vital for foreigners seeking entry.

Bharti Enterprises and its foreign partner will be pitted against Reliance Industries Ltd, an Indian conglomerate in the midst of a rapid retail rollout and is investing $5.6 billion in outlets ranging from convenience stores to hypermarkets hawking everything from clothing to airplane tickets. It aims to turn revenues of $20 billion by 2010.

Woolworths eyeing India October 11, 2006

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ww_logo_med Woolworths (The Fresh Food People), Australia’s largest food retail chain, which has recently signed an agreement with Tata owned Infiniti Retail Ltd., is eyeing India’s retail market when the government opens it up to foreign firms.The Australian firm will evaluate its options if the government liberalises investment rules for foreign retailers, former CEO Roger Corbett, who is now a Woolworths consultant, told Reuters in an interview.

“If they were to open up, yes certainly Woolworths Australia would be very interested in looking at opportunities in India, but those opportunities would be in partnership with Tata,” said Corbett.

He said India would attract some of the best global retailing firms if the sector were deregulated and Woolworths itself would look at opportunities beyond electronics and durables.

“Food retailing and general store merchandising are certainly aspects of our business that we would consider bringing to India,” he said.

Retail consultancy Technopak Advisors has estimated the size of India’s retail industry at about $300 billion and forecast it to grow to $427 billion in 2010. Presently, branded retail makes up only 3 percent of the market, compared to China’s 20 percent and Thailand’s 40 percent.

French footwear Homme enters India October 11, 2006

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French footwear brand Homme Global is making a foray into the Indian market with its premium brands Momme and Maco through its licensee East Face Footwear Pvt Ltd, informed company’s director sales and marketing Arun Kumar Vajpayee.

shoes2East Face has made an initial investment of about Rs one crore and is eyeing a turnover of over Rs 10 cr each for Homme and Maco during the first year. East Face plans to sell 30,000 pairs for both Homme and Maco in the next one year, while it hopes to export nearly 25,000 pairs by the end of the fiscal reports Sify.

The footwear market in the country currently stands at more than Rs 4,000 cr and is slated to grow at about 12-15 per cent per annum. The premium segment, in which the Homme brand would be positioned, is expected to grow at about 20 per cent and the mid-segment slated for a 10-12 per cent growth annually, said Vajpayee.

“Homme is targeted at the upper-income level and is price in the range of Rs 3,000-5,000, while Maco is targeted at the mid-segment and is priced less than Rs 2,999,” he said.

LuLu to enter India with largest hypermall October 11, 2006

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LuLu Hypermarket, the UAE based retail major, is ready to enter India with plans to set up India’s largest hypermarket spreading over 1.8 lakh sq. ft. at Kochi. This will be 80% bigger than the country’s largest, K. Raheja promoted Hypercity which is spread over 1 lakh sq. ft. Entering the Indian subcontinent for the first time, Emke group ownedlulu_hypermarket LuLu Hypermarket already has 51 retail outlets in the middle east. With plans to further expand to Southern metro cities of Chennai, Bangalore and Hyderabad, LuLu is expected to pose a stiff competition to existing players like Pantaloon and Shoppers’ Stop reports Business India.

“We were looking at India and now is the right time to enter this market with the booming economy and positive government policies,”said Yusuffali MA, managing director, Emke Group. (more…)

Mochi opens its 12th store in Pune October 11, 2006

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shoesbig.jpgFootwear brand Mochi opend a new store in Pune’s upmarket Kakade Mall in Camp area on Friday reports Business Standard.

The store is the 12th in the country and the first in Pune. The company wants to open three more in the end of the year, Sultan Khoja, general manager, sales, told mediapersons.

These will come up in Vadodara, Jaipur and Kochi, he said.

Mochi currently has stores in Mumbai, Kolkata, Hyderabad, Indore, Chennai, Rajkot, Indore, Ludhiana and Chandigarh.

Mall Mania: Adding 117 millionn sq. ft. by 2008 October 10, 2006

Posted by kk in Retail Data/ Facts, Retail News.
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ebonycgarhHere are some facts emerging on frentic pace at which new mall construction is taking place across the country, particularly in smaller tier II and tier III towns. According to summary of Knight Frank Research report as published by DNA Money:

  • 361 new malls are under construction in diffent cities and towns; 227 of which are being constructed in top seven cities, while the balance 134 are being constructed in 50 small tier II and tier III towns.
  • All the malls are expected to be completed by 2008.
  • Total new space under construction: 117.4 mn. sq. ft.; 76 mn. sq. ft. or 65% of the total would be in top seven cities and the balance 117.4 sq. ft. or 35% of the total would be in 50 small tier II and tier III towns.
  • NCR (National Capital Region) would account for 22% of the total new space, while Mumbai will contribute 15%. The balance 28% of the total would come up in rest of the seven top cities.
  • Distribution of new space in smaller towns is going to be quite lopsided: North region would take lion’s share of 52% with West region accounting for 26% of the new space. Soth region and East region would account for 16% and 6% only.

Reacting to spreading of mall culture to smaller towns, Arvind K Singhal, Chairman of management consultancy Technopack, said:

“Till now, lack of planning has marred Indian cities – they just haven’t been able to fulfill the growing demands of a rising economy and population. Naturally malls are popping up all over to fulfill these demands.”

Allow giant retail MNCs in India – Mukesh Ambani October 10, 2006

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mukesh_ambani_2“Companies like TESCO and WAL-MART would contribute to this (indian) economy hugely and keep local companies on their toes. We should welcome TESCO because it’s good for competition, and that’s good for Reliance.”

“Every company has a home market and a foreign market. We are in India, so we get a head start. TESCO would add value to India. Foreign direct investment should be open.”

Mukesh Ambani, Chairman, Reliance Industries.

(Source: Press Trust of India; London)

Reputation is more important than fear of enforcement October 10, 2006

Posted by kk in Retail Consumer/ Behavior.
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Our reader Rajeev has sent an interesting story about importance of cleanliness and reputation in running a retail food service business.

According to the story, Smith, general manager of CiCi’s Pizza, said that …. “a food-service business lives on its reputation. Good quality, service and price won’t mean much, unless cleanliness and food safety are top notch.”food2

Smith agreed with …. health officials, who said the biggest incentive for food-service businesses to deliver a safe product is not the threat of enforcement action, but their reputation.”That is true,” Smith said. “If somebody has a good dining experience, they might tell one or two people. But if they get sick or have a miserable dining experience, they’ll tell 20 or 30 people or more. They’ll tell everyone they know.”

“We live on our reputation.”

Thanks Rajeev-kk

Steve Jobs: Verbatim October 10, 2006

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  • Design is not just what it looks like and feels like. Design is how it works.stevejobsphoto
  • Innovation distinguishes between a leader and a follower.
  • A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

  • Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.

-Steve Jobs (founder of AppleComputers)

Courtesy: MacSightings

Why Coke? Brain provides answers October 9, 2006

Posted by kk in Retail Consumer/ Behavior, Retail Research.
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Marketers have always espoused power of the brand. They have known for years that Coke and Pepsi, both of which although nearly identical in color and chemical composition; evoke strong subjective preferences for one or the other, mostly though in favor of Coke.

This is not new; what is new, however, is that progress made in brain imaging techniques (such as, functional braincokevspepsi scanning- fMRI), have begun to offer insights into functioning of human brain in relation to brand preference behavior of consumers as they find two different systems of brain being involved in generating such brand preferences. Based on such studies, neuro-scientists are able to offer explanations for success or otherwise of a brand or a campaign. This has led to increase in clamor of marketers for the new field of Neuromarketing (a field of study created from combining the knowledge of marketing with that of neuroscience). The new field is of particular significance to understand consumer perceptions on store A vs. store B even though both of which may be offering same products at comparable prices.
In a path breaking study, comprising 67 subjects, conducted at Baylor College of Medicine, scientists attempted to put to rest that age-old question: Which one you prefer, Coke or Pepsi? The experiment tried to seek behavior patterns of consumers when only sensory information (color, taste, etc) was provided to them vis a vis when cultural information (brand cues) were provided to them. Results and methodology of this study can be viewed in Neuron- a prestigeous science journal.

The verdict of the study: Brand knowledge biases consumers’ preference decisions and two separate systems in the brain are involved in generating these preferences. In the case of Coke and Pepsi, sensory information plays only a part in determining consumers’ behavior. Indeed, brand knowledge (at least in the case of Coke in the study) biased preference decisions (more…)

Speciality outlets for students and women October 9, 2006

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The Kishore Biyani owned Future group is getting ready to roll out two new exclusive speciality retail formats, TOP 10 andkishorebiyani ETHNIC CITY, having typical store size of between 5000 to 8000 sq ft, in the fashion apparel and accessories segment, to exclusively cater to the needs of students and women, reports the Economic Times.

The group will soon launch two Top 10 stores in Mumbai and about 20 more in the near future. While, Top 10 stores will offer trendy apparel, accessories and footwear as well as the latest electronics gizmos, including mobile phones, Ethnic City on the other hand will offer every thing that a woman wants, said Biyani.

The look-and-feel of the new stores is being designed by Bangalore-based design firm Idiom Design & Consulting.
Incidentally, the group has recently also firmed up plans to launch a mega discount store chain Brand Factory offering fashion brands at factory price. The group has aggressive plans for the fashion apparel and accessories segment.

Disney to debut in India October 9, 2006

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The US$ 20 billion retail toy giant Disney is set to ink an agreement with Jaipurias, the leading Coke bottler in India who also own Pepsi in Nepal and are promoters of Rs. 1200 crore Costa Coffee Retail licensee Devyani International to initial open twodisneylogo stores in Delhi with plans to subsequently expand the chain with more stores in other metropolitan cities reports the Economic Times. The licensee agreement is likely to cover entire Disney line of business including products in various categories such as softlines comprising accessories, apparel, footwear and sleepwear and toys, including action figures, board games and playsets, and food, health & beauty products, consumer electronic products and stationery.

Max Retail to open 50 stores October 6, 2006

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Max Retail, a part of Dubai based Landmark group, already having presence with three retail store in Ahmedabad, Bangalore and Indore, has launched its fourth store in New Delhi on the 5th October, 2006. Future plans for Max Retail include setting up of 50 stores across India in the next four years at an investment of about Rs 100 to Rs 120 crore. Of these, new stores in leatherbag Agra, Lucknow, Hyderabad and Mumbai will be launched in the next quarter, said Max Executive Director Vasanth Kumar. All stores will be situated in the malls, he added. Max Retail offers apparel for women, men and children besides accessories and footwear in the mid market segment price range of Rs 99-599, reports the Economic Times.

“Of the Rs 85,000 crore apparel segment in the country, nearly Rs 50,000 crore constitutes the mid segment, which is growing at 14 per cent annually. We would cater to this segment and are eyeing a turnover of Rs 15-18 crore per store and a growth of 10-15 per cent every year,” “Of the Rs 85,000 crore apparel segment in the country, nearly Rs 50,000 crore constitutes the mid segment, which is growing at 14 per cent annually. We would cater to this segment and are eyeing a turnover of Rs 15-18 crore per store and a growth of 10-15 per cent every year,” Kumar said Kumar.

TATA’s to launch consumer credit card October 5, 2006

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ratan_tata_1The Tata group’s consumer durables retail initiative, Croma, will tap into the company’s credit card database to rope in loyal customers and will offer cardholders the advantage of several loyalty programmes packed into one card. The card was ealier launched in association with SBI Cards- a State Bank of India subsidiary) At present, the card is being used by Tata employees, which will be made public this month reports Business Standard.

Pantaloon rolls out new retail format October 5, 2006

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kishore_biyani_1Pantaloon Retail India – a Future Group company – has launched one more retail format, Brand Factory, to offer fashion brands at factory prices. The Future Group intends to take this format to all metros and A class towns with 10 lakh plus population reports Business Standard.

According to sources, the new format will offer the best brands at discounted prices, without compromising on the shopping experience. “The brands will be presented in a fully air-conditioned, slick environment spanning over 60,000 to 1,00,00 sq ft,” a source said.

Pantaloon at Airports October 5, 2006

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pantaloon2gif.jpgPantaloon Retail in a 50:50 tie-up with Alpha Airports Group Plc is now entering airports with a view to look into the travel retail and food and beverage catering businesses at leading airports including Bangalore, Hyderabad and Delhi reports Business Standard.

Tweens and Teens: Do You Know the Difference? October 4, 2006

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Children between the ages of 8 and 14 – tweens and young teens – are a powerful demographic group. They control billions in purchasing power and make up 60% of Internet users under age 18, and as tweens become teens, their online activities change dramatically.

preeteens_and_teensThey may be small in stature, but they have a huge influence.”Teens ages 12 to 14 go online more frequently than children who are 8 to 11, spend more time online and engage in a variety of online social and communication activities, such as instant messaging and social networking, that kids slightly younger have yet to grasp.”

No marketer should make the mistake of thinking that there is no difference between tweens and teens. The transition from childhood to adolescence is a big turning point — socially, mentally, physically and emotionally. Just ask any parent with children between the ages of 8 and 14.

“It also marks a turning point in online behavior,” says Debra Aho Williamson, eMarketer senior analyst and the author of the new report, Tweens and Teens Online: From Mario to MySpace.

Infiniti Retail: Tata’s second retail venture October 4, 2006

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ratan_tata_2

After having registered its impressive presence in apparel retail and hyper markets, through Westside and Star Bazar stores owned by Noel Tata headed Trent, the Tata Group is setting up Infiniti Retail its second foray in retail to spearhead the group’s

entry into consumer electronics and durables market. Infiniti Retail- a 100 per cent subsidiary of Tata Sons, with proposed initial capital investment of Rs 400 crores, plans to set up 100 mega stores of 15,000-20,000 square feet each bytata_medium March 2010. The first of these mega stores, branded Croma, will open in Mumbai next week and the company plans to have a national presence with 30 stores in the next 18 months, reports Business Standard.Infiniti has entered into a technical and sourcing arrangement with Australian retail giant Woolworths, who will manage the entire back-end operations of Croma and provide technical support and strategic sourcing facilities from its global network. The tie-up will give Infiniti access to about 6,000 products across eight categories. Woolworths already runs a cash-and-carry operation in India through its Mumbai headquarters.

“The collaboration with Woolworths will capture a slice of exploding demand in India,” said Kumar.

The company has also tied up with logistics service provider DHL to take care of product delivery to customers. Kumar said the company was also looking at developing private label retailing at Croma at a later stage.

Vijay Sales in the west and Viveks in the south are major organised players in the durables market. Earlier, Raymond India had ventured with Plugin chain of durables retail stores.

Carrefour and Lifestyle in talks to open 200 stores in India October 4, 2006

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Carrefour, europe’s largest and world’s second largest retailer with annual revenues in excess of Euro 75 Billion, is in talks with Dubai’s Landmark Group about opening up to 200 stores in India, Landmark Chief Executive Micky Jagtiani said.

CarrefourgrouplogoLandmark’s India unit, Lifestyle International Pvt. Ltd, is in the early stages of talks about acquiring a Carrefour franchise as economic growth in India spurs retail demand, Jagtiani told Reuters in Dubai on Sunday. They could conclude the discussions as early as November, he said.

“We are in India and food retail is a natural extension for us,” Jagtiani said, declining to say how much the plan may cost. Landmark is also in talks with as many as two other retail companies about developing outlets, Jagtiani said, declining to identify them.

Biometrics to bring relationship centerstage October 3, 2006

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“Mass marketing is evolving into one-to-one relationship marketing, where brands seek ways to isolate their most valuable customers”, says John Costello, president of consumer and retail at Pay By Touch, a privately held biometric payment company in San Francisco.

biometric2According to Costello, his company’s 3 million members eventually could, with a touch of a finger at a kiosk in a grocery store, receive offers tailored specifically to their needs and shopping history.

Although promising, the field of biometric technology and the prospects of Pay By Touch have many hurdles to overcome before mainstream adoption including a battle with privacy advocates predicts a recent report in Advertising Age.

 

Costello has earlier held high-level marketing positions at Yahoo, Sears Roebuck & Co. and, most recently, Home Depot

TESCO looks to India; in talks with Bharati for a JV October 3, 2006

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tescologo TESCO, the UK’s biggest retailer with an impressive 13% of the UK’s shopping spend share, having annual turnover of US$ 74.6 billion, and already occupying more than 60 million sft of selling space worldwide (33 mn sft of which is overseas), is in advance talks with India’s telecom moghul Sunil Bharati Mittal over a potential joint venture to corner a part of estimated US$ 235 billion grocery market in India. Details of its expansion plans could come on Tuesday when directors are due to announce their usual profits spectacular with trading figures for the half-year to the end of August reports FreshPlaza.

The road to future: high end or low end? September 29, 2006

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road_junctionAmerica’s shrinking middle class is forcing retailers to aim for the high end or the low end and to skip the middle, according to Platt Retail Institute, which reports that Wal-Mart is headed up market writes Carol Carter in Business Advisors

But going up market can be challenging, warns Platt: “Ten years ago, J.C. Penney, the mid-market retailer, ran into problems when it introduced pricier designer clothes and home furnishings. It has since regained its footing as the retailer of fashion-forward clothing to the mid-market mall shopper within its price points.”

Retailers that are positioned in either the upper or lower segment, Platt says, will need to find growth within their market or look for growth elsewhere. For example, Platt explains, Home Depot has experimented with high-end stores and continues to consider overseas expansion.

Retailers at the low end will drive out system costs and frills, according to Platt, which cites self-checkouts as an example.

Finally, Platt says, strong retailers in either camp will aim to extend their range of services. As an example, Platt notes that Best Buy created the Geek Squad, which goes to customer homes to install large screen TVs or set up wireless networks.

Likewise, Home Depot hires kitchen designers and offers roof repair. Walgreens is offering in-store medical exams, and Wal-Mart has begun adding SmartCare family medical clinics to some stores.

Whatever the tactic, the message from Platt is to pick the high end or the low end and stay out of the shrinking middle.

Reliance to focus on both; supply and retail September 29, 2006

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RelianceReliance is not content with its massive plans to become a retail major in the country. The company is working on strengthening its procurement and supply chain efficiencies to emerge as a key supplier and exporter as well reports the Economic Times.

The company, as a way of practising its procurement tie ups, had earlier supplied fruits and vegetables to Big Bazaar. Ready to roll out its first stores- five large-format stores (5,000-10,000 sq ft) in size in Hyderabad in the third week of October, it is keen to continue supplying to other retail players here.

The company will soon receive a major consignment of goods from China, which will include electronics, apparel, stationery and also FMCGs. Sources say these goods will not just be for the retail venture and could be supplied to other buyers as well. Procurement is a separate division from retail and there will be cost advantages as the company builds up farm linkages, said a source.

Reliance is setting up rural business hubs in Punjab, Haryana, Himachal Pradesh, Uttaranchal and West Bengal. These hubs, which will come up in the next six months or so, will not only be procurement centres for grains and milk, but also house schools, medical care centres, apart from having weather and soil specialists to help farmers produce better yield.

Reliance is also keen to buy capacities, including food processing and FMCG manufacturing ones. It is learnt to have acquired a few flour processing capacities in Punjab and is scouting for others in India and abroad.

Reliance’s first “Feel Fresh” retail to go live in Hyderabad on 18th September 29, 2006

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mukesh_ambani_2The Reliance Group Chairman, Mukesh Ambani, a big believer in the power of number nine. has chosen to kick-off his next big bet: the launch of Reliance Retail on October 18, reports the Economic Times. Ambani and the Andhra Pradesh chief minister YSR Reddy are expected to inaugurate the group’s first retail format — a basic fresh food & vegetable chain — in Hyderabad. Nearly 28 outlets in AP are expected to go live on the same day.

After AP, Punjab is expected to be the next stop for the US$ 5.5 Bn.(Rs 250 Bn.) retail juggernaut. As is widely known, Reliance Retail has plans to launch two different formats, ‘Feel Fresh’ and ‘Feel Fresh Plus’. ‘Feel Fresh’ stores will stock fresh fruits, vegetables and staples and will be spread over 3,000-5,000 square feet.

On the other hand, ‘Feel Fresh Plus’ stores will be spread over 10,000-15,000 sq ft, and stock fruit and vegetables as well as apparel, consumer electronics, FMCG items and even medicines. Both these formats will be entirely company-owned and managed.

After the launch in AP and Punjab, Reliance Retail will then spread out to other cities such as Mumbai and Delhi, where Reliance has identified up to 80 locations each. Reliance is also in the process of acquiring six acres of land in Hyderabad from Bhagyanagar, a real-estate developer in AP, for Rs 75-100 crore. RRL is planning a mall in the acquired land which will be the centre point of RRL’s operations in Hyderabad.

RIL spokesperson declined to comment on the development. The company has already signed agreements with the West Bengal and Punjab governments to tie up for procurements and roll out retail outlets. Sources said that after entering into an alliance with Sahakari Bhandar in Mumbai, the company had been looking at strategic alliances with other co-operatives too. However, the other initiatives are yet to fructify.

Spencer’s six Dailies outlets from 30th September 29, 2006

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Spencer’s Retail is all set to open six new Spencer’s Dailies outlet on Friday. With this,spencers_logo Spencer’s will have 80 outlets across the country reports Hindu Business Line. According to a press release issued by the company, the six new outlets are located in Pune, Hyderabad, Tiruchi and Bangalore. “Plans to open more Spencer’s Hypermarkets and Spencer’s Supers are also in the pipeline this year,” the release said. With this Spencer’s Retail will have seven hypermarkets, three supermarkets and 70 Dailies. “All the new Spencer’s stores will stock every conceivable product that is required by a household on a daily basis. At Spencer’s Daily one can get fresh fruits, vegetables, fast-moving consumer goods, household items and groceries,” the release said.

Professional Programme in Visual Merchandising & Creative Communications September 29, 2006

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Retailers Association of India (RAI), the unified voice of the Indian retail industry, and Mudra Institute of Communications,classroom Ahmedabad (MICA) India’s premier institution that provides professional training in communication, have come together to launch a six month Professional Programme in Visual Merchandising & Creative Communications for the first time in India reports ClickPress.

Visual Merchandising (VM) is the art of persuasion through presentation, which puts the merchandise in focus and in perspective too. It educates the customers, creates desire and finally augments the selling process. (more…)

Organised retail to contribute 20% of GDP in India September 28, 2006

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Organised retail is showing signs of traction, a sign of coming of age said Raghu Pillai, President and Chief Executive of Operations and Strategy, Reliance Retail, according to a report published in the Economic Times.

growth_chartPillai who was a participant at the CII’s Marketing Summit also said that organised retail would move from the current level of 10 per cent of the country’s GDP to 20-25 per cent of GDP in the next 5-10 years.

Pillai, however, stressed that while retail was essentially urban-centric, the rural population could not be ignored. He was alluding to famous economist C K Prahalad’s theory of wealth at the bottom of the pyramid. He stressed: “We need to start with respect for the bottom of the pyramid”. Pillai cited several examples where companies both in India and abroad have reaped financial windfalls by catering to the poorest of the poor. He considered that a shift in mind-set combined with innovation and design to suit the lives of the poorer members of society would be instrumental in accessing this very large consuming class. (more…)

Reliance to emulate Wal-Mart in hiring September 28, 2006

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Reliance Retail (RRL) seems to be clearly emulating Wal-Mart in structuring its business model. Driving its lowest-operating cost structure further, RRL plans to outsource most of its 500,000 manpower requirements through a franchisee-managed stores model, reports the Economic Times.interview_cartoon

A network of multiple agencies in each state would be roped in to source the front-end requirement for the business with very few employees being a part of Reliance’s pay roll.

The maintenance of each store including employee management will be the responsibility of franchisee, who will operate on an incentive and commission basis. The strategy is to keep operating costs variable and enable quick decisions on stores that would not get in the required numbers in the long run.

When contacted, Reliance officials declined to comment. However, sources close to the company said it is looking at ways of ‘mitigating the negative effects of collectivism,’ a phrase popular among the top management.

Clearly, unionisation of employees is a key concern within the group while managing such a large business. The scale and scope of managing 500,000 people directly or indirectly will to keep pace with the service sector. (more…)

Combating retail shrinkage with RFID September 28, 2006

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rfid2Retail shrinkage is the difference between book stock and actual stock. It is the unaccounted loss of retail goods. Its main causes are theft by employees, administrative errors, shoplifting by customers or vendor fraud.

Rakesh Biyani, Director, Pantaloon feels that as India enforces the MRP (Maximum Retail Price) system, the retailer has very little profit margin. Large retail outlets such as Big Bazaar and Pantaloon have investments in RFID, CCTV and antennas to reduce retail shrinkage reports Network Magazine. RFIDs in particular are being adopted widely by these retail majors. “If somebody steals goods without paying, it is the public who ends up paying for it. We identify compulsive shoplifters and often catch them three or more times in the same month. We try not to involve the police especially when teenagers are involved. This is where RFIDs are useful in protection of goods,” explains Biyani.

Dharmesh Lamba, Country Head, Checkpoint echoes the sentiments. He points out that India’s organised retail is only 3 percent while 97 percent is unorganised. “India is the second largest growing economy in retail, after China. Around 300 plus shopping malls are coming up in 2006 alone. New products launched globally are now launched simultaneously in India as well,” says Lamba. (more…)

Leading Indian retailers form association September 28, 2006

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Rai_logoIndia’s leading retailers have come together to launch an association — Retailers Association of India (RAI) — with a vision to develop, facilitate and propagate practices and processes that will grow the Indian retail industry reports Hindu Business Line.

The agenda of this body will be to have a strong charter and code of conduct for its members with a strict self- regulatory mechanism. The three main aims of this body would be development, facilitation and propagation.

RAI”s founder members comprise Pantaloon India, Shoppers’ Stop, Trent, Globus, Piramyd, RPG Retail, Vivek’s and Subhiksha. The CEOs of these retailers have pledged to make RAI the leading voice of retailers across the country and a model association which will benefit society and the common man. It will organise activities such as conferences, seminars, training programmes, interaction with Governmental and legislative decision makers to achieve its goals. (more…)

Indian retail majors planning online retail blitz September 28, 2006

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Reliance Retail and Future Group (Pantaloon) have decided to build up significantonline_buyer_cartoon online channel to run parallel to their physical formats, adopting the highly successful online model of Wal-Mart reports Business Standard. Online sales of Wal-Mart has been growing faster than sales of eBay and Amazon. This, therefore, is a clear warning signal to fledging online retailers in India.

Given the muscle of Reliance and the hunger for growth of the Future Group, these players are aggresively setting up online channel to tap the fast growing e-commerce pie.

Currently this market is worth around US$240 million (Rs 11 bn.) and is expected to touch US$ 500 million (Rs 23 bn.) in the one year. Though a majority of this is accounted for travel and ticketing, the retail sale through these channels is doubling. (more…)

Retail sector in India to offer two million jobs September 28, 2006

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The organised retail sector in India will require an additional 2 million professionals in two years reports Business Standard.

job_aspirantsThe Retail Association of India (RAI), which represents the country’s US$ 20 Billion (Rs 900 Billion) organised retail sector, estimates that the current personnel requirement at the front-end alone is about 1.25 million. It will go up to 3.25 million by 2008-09. According to RAI, the total employee base in the organised retail sector currently is one million and it expects that the current initiatives will produce another 1 to 1.5 million trained manpower by 2008. To meet the immediate manpower requirement, big retail houses such as Pantaloon, Wadhwan, Pyramid and Shoppers’ Stop, Lifestyle, Arrow, Landmark among others have initiated massive recruitments and the newcomers, including Reliance, Raymonds, Aditya Birla and a few other corporates, are also on an extensive head-hunt. In addition, existing retail companies Westside, Spinach,Oddisey, Depot are also looking for countrywide expansion in the next few years. However, the dearth of trained personnel and retail professionals in the country has just started.This has forced many retail houses to start inhouse training programmes as well as management courses with the support of RAI and various universities and business management schools. (more…)

Wal-Mart to promote cross selling September 27, 2006

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14879.jpgRather than trying to bring new customers into the stores, Wal*Mart is looking at promoting cross-selling of high value, high

margin items to its customers. For example, Wal*Mart, after a new ad campaign, expects to increase sale of consumer electronic items while appealing to children and their parents.

According to a brief issued for a US$200 million chunk of Wal*Mart’s massive US$570 million annual account, the contesting four agencies have been asked to accomplish the campaign’s branding goals using TV and traditional media, the web, and Wal*Mart’s in-store environment, reports BusinessWeek.

Wal*Mart wants the final four agencies (reportedly, Omnicom Group’s GSD&M; Interpublic Group’s Draft FCB Group and The Martin Agency; and WPP Group’s Ogilvy & Mather) to make their presentations next month, focussing on five categories of Wal*Mart’s business: food, apparel, pharmacy, consumer electronics and home furnishings.

Smart shelves heading your way September 18, 2006

Posted by kk in Retail Consumer/ Behavior, Retail Display, Retail News, Retail Tech.
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shelvesnewAn RFID enabled technology, under development, is soon to begin gathering information on buying behavior of customers.Thanks to deployment of RFID enabled smart shelves, retailers will be able to collect data on questions like:

  • How many of customers considered buying an item?
  • How many of them really bought it?
  • Which of the other items were bought together?
  • Which of the items on display received attention of the customers?

In short, it would now be possible for retailers and marketers to collect information on popularity or otherwise of any item, according to a report published in Engadget.